Retailer Support

★ Retailer Support

Real support for real stores.

Timberwolf is built around independent retailers. Our support team works with stores on training, merchandising, customer education, and recommendation tools.

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★5-Star Dog Food Advisor

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Staff Training

In-store training plus shelf scripts your team can use day one.

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Shelf Tools

Shelf signage, recipe brochures, and demo bags — supplied by Timberwolf.

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Direct Access

Talk to our retail partnerships lead directly when you need answers.

★ How To Get Support

We're a phone call away.

For wholesale orders, run rate questions, training scheduling, or program details — reach out to your Newco/IPS/Packer & Mellem rep or email eric@timberwolfpet.com directly.

★ Response Times

What to expect from us.

Wholesale inquiries: reply within one business day
Training requests: scheduled within one week
Out-of-stock notifications: we proactively reach out when a SKU is impacted
Co-op marketing requests: reviewed quarterly

★ Common Questions

Quick answers.

How do I order direct?
Email Eric for direct wholesale access. Most stores order through Newco (CA, NV, AZ, HI), IPS (WA, OR, MT, ID), or Packer & Mellem (everywhere else).

What's the minimum order?
Varies by distributor. Direct orders typically start at a one-pallet minimum, but talk to us about your specific volume.

Do you offer co-op marketing?
For active stocking partners, yes — reach out to discuss your store-level promo ideas.

★ In Their Words