Shipping policy

Timberwolf Pet Foods Shipping Policy

At Timberwolf Pet Foods, we strive to provide our valued patrons with prompt and reliable delivery of their orders. The following Shipping Policy outlines our commitment to ensuring the expeditious and secure transport of our merchandise.

  1. Order Processing

We endeavor to process all orders within 1-2 business days, excluding weekends and public holidays. Following the successful placement of an order, you will receive a confirmation email with pertinent details, including order number and items purchased.

  1. Shipping Methods and Costs

Our shipping options encompass various carriers and services to accommodate your preferences and budgetary constraints. Shipping fees are calculated based on the destination, package weight, and selected shipping method. The final shipping cost will be displayed during the checkout process, prior to payment submission.

  1. Delivery Timeframes

Estimated delivery times vary depending on the shipping method selected and the destination. Please refer to the carrier's website for specific delivery timeframes. Kindly note that these estimates do not include potential delays due to unforeseen circumstances, such as customs clearance or inclement weather.

  1. Tracking

Once your order has been dispatched, we will provide you with a tracking number via email. You can utilize this number to monitor the progress of your shipment on the carrier's website.

  1. International Shipping

Timberwolf Pet Foods ships to select international destinations. Please be aware that additional customs fees, duties, and taxes may apply, depending on the destination country's regulations. These charges are the responsibility of the recipient and are not included in our shipping fees.

  1. Address Verification

Please ensure the accuracy of your shipping address when placing an order, as we cannot be held responsible for misdelivered packages due to incorrect or incomplete address information. Should you need to modify your shipping address, please contact us immediately. However, we cannot guarantee changes will be accommodated once the order has been processed.

  1. Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact us promptly. We will liaise with the carrier to resolve the issue and may require additional information or documentation from you to support our investigation.

  1. Returns and Exchanges

For returns or exchanges, kindly refer to our Comprehensive Refund Policy.

By placing an order with Timberwolf Pet Foods, you accept and consent to the terms outlined in this Shipping Policy. If you have any queries or concerns, please do not hesitate to contact us at info@timberwolfpet.com.